Refund & Cancellation Policy
Pocketly Tech LLP · Effective 31 July 2026
Draft pending legal review
This document reflects how the product actually works and is awaiting review by qualified counsel. Highlighted items are facts still to be confirmed.
01First — which payment do you mean?
Two different payments happen around GymKeeping, and only one of them is ours.
A member paid their gym
Membership fees, joining fees and class fees are collected by the gym directly — at the front desk, by UPI, card, cash or bank transfer. Pocketly Tech LLP never receives that money and takes no commission on it. We only record it so the gym can issue an invoice. If you are a member wanting a refund of a membership fee, you must ask the gym: we have no access to that payment and cannot refund it.
A gym paid us for the software. That is the GymKeeping Subscription, billed monthly, and it is what the rest of this policy covers.
02Cancelling your subscription
Cancel any time by writing to pocketlytech@gmail.com. We action it within one working day, and your gym keeps full access until the end of the period you have already paid for.
- Cancellation takes effect at the end of the current billing period. You keep full access until then and recurring billing stops.
- We do not pro-rate a partial month on cancellation, except in the situations listed below.
- Export your data before access ends — CSV exports and invoice PDFs are available in the Service at any time while your account is active. After termination we hold your data for 90 days before deleting it.
03When we refund
| Situation | Outcome |
|---|---|
| Duplicate or double charge | Refunded in full |
| Charged after a valid cancellation | Refunded in full |
| Billing error on our side — wrong plan, wrong branch count, wrong amount | Difference refunded in full |
| Unavailability attributable to us beyond 24 continuous hours | Pro-rated refund or credit for the affected period, at your choice |
| First subscription, cancelled within 7 days of the first payment with substantially no operational use | Refunded in full |
| Change of mind mid-period, after use | Not refunded; cancellation applies from the next period |
| Suspension or termination for breach of the Terms | Not refunded |
We may refund in circumstances not listed where that is plainly the fair outcome.
04How to request one
- Write to pocketlytech@gmail.com from the email on the account, with the invoice number and what went wrong.
- We acknowledge within 2 business days and decide within 7 business days.
- Approved refunds go back to the original payment method through Razorpay. We cannot redirect a refund to a different card, account or person.
- Once we initiate it, Razorpay and your bank typically take 5–7 business days to credit you. That part is outside our control.
- Refunds are issued in the original currency. We do not compensate for exchange-rate movement or bank charges.
Where a refund is issued against an invoice that carried GST, we issue a credit note for the refunded amount as Indian GST law requires. Keep it with your records.
05Failed payments, and complaints
If a subscription payment fails we may retry it and will tell you. If it keeps failing we may suspend access until it succeeds. Suspension does not delete your data.
If you are unhappy with a decision, our Grievance Officer on the Contact page will review it.